1. Who we are
This Policy is issued by Taxi Union Kalyan Samiti (TUKS) for its digital membership and welfare services.
2. Information we collect
- Account: mobile number, name, profile photo, blood group (if provided), roles (driver, motor owner, provider).
- KYC / documents: Aadhaar and vehicle documents where you choose to upload or verify them for membership features.
- Location: approximate or precise location when you enable it for SOS, nearby help, or driving mode.
- Payments: plan, amount, status, and gateway references (we do not store full card numbers).
- Device & usage: app version, crash/diagnostic data, and notification tokens for alerts.
- Communications: OTP SMS delivery logs, support messages, and in-app complaints.
3. How we use information
- Create and secure your account (OTP login)
- Provide membership, digital ID, SOS, and related features
- Process payments and prevent fraud
- Send transactional alerts (SOS, membership, security)
- Comply with legal and tax obligations
- Improve safety, reliability, and support
4. Sharing
We may share data with:
- Payment gateways and SMS providers under contract
- Nearby responders when you trigger SOS (limited preview until they accept, then contact/location as designed)
- Authorities when required by law
- Service vendors who process data only on our instructions
We do not sell your personal information.
5. Retention
We retain account and membership records as needed for the relationship and legal retention (including dispute periods). You may request deletion subject to lawful retention and safety needs.
6. Security
We use industry-reasonable measures (HTTPS, access controls, server hardening). No method of transmission is 100% secure.
7. Your choices
- Revoke location permission in device settings (some features will stop working)
- Request correction of profile data via support
- Opt out of non-essential notifications where the app allows
8. Children
Services are not directed to children under 18.
9. Updates
We may update this Policy and post the new version with an updated date.
10. Contact
Privacy queries: care@taxiunionkalyansamiti.com